FAQS
Do you have questions about what it is like to work together?
Here are some of the most common questions we get from clients regarding massage therapy. If you do not see your question answered below, please contact us.
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We are located in downtown Columbus, Ohio at 230 East Town Street, Suite 210. We are on the second floor of our building.
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We understand that unexpected situations can arise. If you need to cancel or reschedule your appointment, we kindly ask that you either do so through your Vagaro account or via phone, text, or email at least 12 hours in advance. We’ll be happy to assist you in finding a more convenient time at no additional cost.
Cancellations made less than 12 hours before the scheduled appointment will incur a late cancellation fee of 50% of the service booked.
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At this time, we are not in network with insurance companies. However, many clients are able to use Health Savings Accounts (HSA) to pay for their sessions. We recommend confirming eligibility with your HSA provider prior to your appointment.
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At the start of your appointment, your therapist will leave the room to allow you privacy while you undress to your level of comfort and position yourself on the table beneath the sheet and blanket. Some clients choose to remain partially clothed while others prefer to fully undress. This decision is entirely personal—your therapist will fully respect your choice.
Throughout the session, you will be appropriately draped at all times, with only the area being treated exposed as needed. Your comfort, safety, and privacy are always our top priorities.
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During your first appointment, your massage therapist will gain a better understanding of your needs and preferences. Our massage therapist is here to remind you that this time is yours and, as a result, will follow your lead.